Terms of Service

Last updated on: April 7, 2020

Welcome to the LANEIGE website at us.laneige.com (the “Website”).

This Website is operated by AMOREPACIFIC US, Inc. (“we”, “us” or “our”).  We are committed to becoming the “Asian Beauty Creator” to its U.S. customers through our brands—AMOREPACIFIC®, SULWHASOO®, PRIMERA®, GOUTAL® PARIS, LANEIGE®, MAMONDE®, IOPE®, INNISFREE® and ARITAUM®—and have continuously strived to make the true beauty of Asia known to the rest of the world.

By visiting our site and/or purchasing something from us, you engage in our “Services” and agree to be bound by the following terms and conditions (“Terms of Service”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. 

THESE TERMS OF SERVICE CONTAIN A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER THAT IMPACT YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES.

Please read these Terms of Service carefully before accessing or using the Website. By accessing or using any part of the Website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions in these Terms of Services, then you may not access the Website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

 

  1. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service without prior notice. It is your responsibility to check this page periodically for changes, which will go into effect on the last updated date specified above. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes. 

 

  1. Eligibility

You must be at least 13 years old to use the Website. If you are under the age of majority in your state of residence (a minor) your parent or legal guardian must agree to these Terms of Service on your behalf and you may only access and use the Website with permission from your parent or legal guardian.

In order to make a purchase through the Website, you must be 18 or older (or at least the age of majority in your state) and have a valid credit card or other acceptable electronic payment method. Subject to these Terms of Service, you may not use the Website if you are unable to form a legal binding agreement with us.

 

  1. Products and Services Use

The products and services available on the Website, including any samples that are provided, are for personal use only. You may not sell or resell, either directly or indirectly, any of the products, services, or samples that you purchase or receive from us. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Services, violate any laws in your jurisdiction (including but not limited to copyright laws). We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in a violation of our Terms of Service.

In addition to other prohibitions as set forth in the Terms of Service, you are strictly prohibited from using the Website or Content for any unlawful, obscene or immoral purpose, or to:

  • solicit others to perform or participate in any unlawful acts;
  • violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
  • violate, infringe, or misappropriate other people's intellectual property, privacy, publicity, or other legal rights;
  • harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability, or to post or share anything that is otherwise objectionable;
  • submit false or misleading information;
  • upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
  • collect or track the personal information of others;
  • phish, pharm, pretext, spider, crawl, or scrape any portion of the Website;
  • interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet;
  • send unsolicited or unauthorized advertising or commercial communications, such as spam; or
  • advocate, encourage or assist any third party in doing any of the foregoing.

We reserve the right to terminate your use of the Service or any related website for violating these Terms of Service or engaging in any of the prohibited uses. 

 

  1. Accuracy of Information

We attempt to be as accurate as possible when describing our products on the Website.  However, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, images or any other content available on the Website are accurate, complete, reliable, current, or error-free.

The material on the Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on the Website is at your own risk.

The Website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of the Website at any time, but we have no obligation to update any information on the Website. You agree that it is your responsibility to monitor changes to the Website.

We undertake no obligation to update, amend or clarify information in the Website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Website should be taken to indicate that all information in the Website has been modified or updated. 

 

  1. Purchases, Pricing and Orders

Purchase and Payment

You agree to provide current, complete and accurate purchase and account information for all purchases made on the Website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You authorize us to hold, receive and disburse funds in accordance with your payment instructions. Your authorization permits us to: (a) debit or credit your debit card, credit card, or other payment methods that we accept (“Cards”); or (b) initiate recurring charges from your Cards if you signed up for a service that requires automatic billing. When you place an order, you authorize and order us to commit your payment to us. Your authorizations will remain in full force and effect while you maintain your account with us.

Prices

Prices will be those in effect at the time of purchase (in U.S. dollars) and unless otherwise specified, exclude taxes and shipping fees. Pricing is based upon product availability and subject to correction or change at any time without notice. You are responsible for payment of all applicable taxes. All products are subject to availability. The prices displayed on our Website may differ from prices that are available in stores, and our pricing may differ from store to store.

Occasionally we will offer special promotions to our customers. This can include a gift with purchase, free shipping, manufacturer offers, or other promotional activity associated with a product purchase. These offers may be for a limited time only.

We reserve the right to correct any errors, including, without limitation, publishing, descriptive, typographical, or any other similar errors. If you do not wish to continue your purchase after pricing or other information has been corrected, please contact us right away and we will work with you to cancel or return your order.

Orders

We reserve the right to accept, reject, refuse or cancel any order you place with us at any time without prior notice. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. We reserve the right to discontinue any product at any time. Any offer for any product or service made on the Website is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

 

  1. Your Account and Personal Information

Your privacy is important to us, and your submission of personal information through the Website is governed by our Privacy Policy. Our Privacy Policy is incorporated into, subject to and made part of these Terms of Service. Please review our Privacy Policy at https://us.laneige.com/pages/privacy-policy/

 

  1. Third Party Links

Certain content, products and services available via the Website may include materials from third-parties. Links appearing on the Website are for convenience only and are not an endorsed by us, our affiliates or our partners of the referenced content, product, service, or supplier. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please carefully review the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

  1. Intellectual Property

All information and content on the Website that is provided by us, including but not limited to its “look and feel,” trademarks, logos, service marks, slogans, product and character names, text, original artwork, graphics, button icons, photographs, images, screenshots, video and audio clips, music, digitally downloadable files, data compilations and software, and the compilation and organization thereof (“Content”) is subject to copyright, trademark, service mark, trade dress and other intellectual property rights or licenses held by AMOREPACIFIC US, Inc., and is protected by United States and international laws.

You are authorized to access and use the Services and related Content solely for your personal, non-commercial use.  You may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from any portion of the Services or Content on any media without our prior written or electronic approval. Your unauthorized use of the trademarks, service marks, trade dress and copyrighted material displayed on the Website is strictly prohibited.

 

  1. Comment Submission Policy

We welcome your comments and feedback about us, the Services, or the Website. However, your submission of comments, feedback, questions, suggestions, notes, messages, ideas or other communications (“Comments”) shall constitute an assignment to AMOREPACIFIC US, Inc. of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. We will be free to reproduce, use, disclose and distribute the Comments to others without limitation, and to use any ideas, concepts, know-how, content or techniques contained in the Comments for any purpose whatsoever, including, without limitation, the development, production and marketing of products and services that incorporate such information without any consideration or accounting. We are under no obligation to: (a) protect the Comments from disclosure; (b) to pay compensation for any Comments; or (c) to respond to any Comments.

 

  1. User Content

You may upload, submit, store, send, or receive content and data (your “User Content”) through the Website or to us, as permitted through the Website or as solicited through our advertising campaigns or promotions.  We may, for example, ask you to respond on social media platforms with a specific hashtag relating to a campaign or our brand. By directing those responses to us, those responses and submissions are considered “User Content” for the purposes of this Terms of Service.

When you upload, submit, send, or otherwise provide your User Content through the Website or to us, you are acknowledging and agreeing to the following:

  • You confirm that you own all right, title and interest to your User Content, including any images, videos, and text included therein, and that your User Content does not infringe any intellectual property rights or violate privacy or publicity rights of any third party.
  • You give us and our Affiliates permission to repost, share, regram, copy, display, distribute, reproduce, modify, create derivative works of, or otherwise use (“Use”) your User Content on the Website, our social media feeds on Instagram and Facebook, print, email, display advertisements and other marketing channels (“Marketing Channels”), anywhere in the world and for any purpose. This permission does not expire.
  • You understand that your User Content may appear in connection with our advertising and promotions, in public view.
  • We are under no obligation to compensate you (monetarily or otherwise) for our Use of your User Content now or in the future.
  • We may remove your User Content from any Marketing Channel for any reason, or may just decide not to Use your User Content.
  • You release us, and our respective directors, officers, employees, agents, representatives, successors and assigns from and against all liability relating to your permission and our Use of your User Content.
  • If you are under the age of 18, you represent that a parent or legal guardian also agrees to above-mentioned terms on your behalf.

You retain ownership of any intellectual property rights that you hold in your User Content.

 

  1. Copyright Complaints

We respect the intellectual property rights of others. If you are a copyright owner or an agent thereof and believe that any content featured in the Marketing Channels infringes your copyright, or other intellectual property rights, please notify us by providing the following information:

  • Your address, telephone number, and email address.
  • A description of the copyrighted work that you claim has been infringed.
  • A description of where the alleged infringing material is located.
  • A statement by you that you have a good faith belief that the disputed use is not authorized by you, the copyright owner, its agent, or the law.
  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest.
  • A statement by you, made under penalty of perjury, that the above information is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.

Failure to comply with the requirements above may render your notice invalid.  Your notice should be sent to AMOREPACIFIC US, Inc. – Legal Team, 1407 Broadway, Suite 210, New York, NY 10018.  All other inquiries or complaints should be directed to customer service. 

 

  1. Warranty Disclaimer & Limitation of Liability

YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. WE MAKE NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS. EXCEPT AS OTHERWISE SET FORTH IN THESE TERMS OF SERVICE, THE WEBSITE AND ALL CONTENT AND SERVICES PROVIDED THEREUNDER, INCLUDING, WITHOUT LIMITATION, ANY MATERIALS, PRODUCTS OR SERVICES, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, STATUTORY OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, ACCURACY OF INFORMATION CONTENT, OR SYSTEM INTEGRATION. WE ALSO DISCLAIM ANY LIABILITY FOR CLAIMS ARISING OUT OF MISUSE, IMPROPER PRODUCT SELECTION, IMPROPER INSTALLATION, PRODUCT MODIFICATION, MISREPAIR OR MISAPPLICATION. WE DO NOT WARRANT THAT THE SERVICES WILL BE AVAILABLE OR OPERATE IN AN UNINTERRUPTED, ERROR-FREE OR COMPLETELY SECURE MANNER OR THAT ERRORS OR DEFECTS WILL BE CORRECTED. BY USING THE SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOUR USE IS AT YOUR SOLE RISK AND THAT AMOREPACIFIC US, INC. OR ITS EMPLOYEES, OFFICERS, DIRECTORS, SHAREHOLDERS, AFFILIATES, AGENTS, AND LICENSORS ("AFFILIATES") SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS WEBSITE OR SERVICES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AMOREPACIFIC US, INC. OR ITS AFFILIATES SHALL NOT BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY SPECIAL, EXEMPLARY, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, COSTS OR ATTORNEY'S FEES ARISING OUT OF OR RELATING TO THESE TERMS OR THE ACCESS TO, USE OF OR OPERATION OF THE WEBSITE AND ALL CONTENT AND SERVICES PROVIDED THEREUNDER, INCLUDING, WITHOUT LIMITATION, ANY MATERIALS, PRODUCTS OR SERVICES, AND OUR AGGREGATE LIABILITY TO YOU SHALL BE LIMITED TO THE PURCHASE PRICE PAID FOR THE MATERIALS, PRODUCT AND/OR SERVICE THAT GIVES RISE TO SUCH LIABILITY.

Laws in certain states do not allow the exclusion or limitation of implied warranties or the exclusion or limitation of liability for incidental or consequential damages. To the extent such laws apply, some or all of the disclaimers, exclusions, or limitations set forth herein may not apply and other rights may be available. In such cases, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such law.

 

  1. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify and hold us and our Affiliates harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service, your violation of any law or the rights of a third-party or your User Content. 

 

  1. Arbitration & Waiver of Certain Rights

THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN AAA RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR AMOREPACIFIC US, INC. WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.

Arbitration and Trial by Jury

YOU EXPRESSLY AGREE THAT ALL DISPUTES, CONTROVERSIES AND CLAIMS BETWEEN YOU AND AMOREPACIFIC US, INC. ARISING OUT OF OR OTHERWISE RELATED TO THESE TERMS OF SERVICE (INCLUDING THE PRIVACY POLICY, THE SERVICES AND ANY ORDER FOR ANY PRODUCT OR SERVICES FROM THE WEBSITE) (EACH, A “DISPUTE”), SHALL BE FINALLY AND EXCLUSIVELY RESOLVED BY CONFIDENTIAL BINDING ARBITRATION CONDUCTED BEFORE ONE COMMERCIAL ARBITRATOR FROM THE AMERICAN ARBITRATION ASSOCIATION ("AAA"), RATHER THAN IN A COURT, AS DESCRIBED HEREIN. THE ARBITRATION WILL BE GOVERNED BY THE AAA’S COMMERCIAL ARBITRATION RULES AND, IF THE ARBITRATOR DEEMS THEM APPLICABLE, THE SUPPLEMENTARY PROCEDURES FOR CONSUMER RELATED DISPUTES (COLLECTIVELY, THE “AAA RULES”). YOU ACKNOWLEDGE THAT YOU ARE VOLUNTARILY AND KNOWINGLY FORFEITING YOUR RIGHT TO A TRIAL BY JURY AND TO OTHERWISE PROCEED IN A LAWSUIT IN STATE OR FEDERAL COURT.

Payment of arbitration costs will be governed by the AAA's fee schedule, unless you are able to show that you cannot afford to do so, in which case we will pay as much of your arbitration costs as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive as compared to litigation costs. We also reserve the right in our sole and exclusive discretion to assume responsibility for all arbitration costs imposed by the AAA. Each party agrees to pay its own attorneys' fees and expenses unless there is a governing statutory provision that requires the prevailing party to be paid attorneys' fees and expenses.

The arbitration may be initiated by either party by sending a written notice requesting arbitration to the other party. Any election to arbitrate by one party shall be final and binding on the other.

The arbitration may be conducted in New York, New York or, upon the plaintiff's request, in the city closest to plaintiff's location where AAA maintains an office, unless the parties agree otherwise in writing. The arbitrator's award shall be final and binding on all parties subject to these Terms of Service and may be entered as a judgment in any court of competent jurisdiction.

For more information on AAA, its Rules and Procedures, and how to file an arbitration claim, you may call AAA at 800-778-7879 or visit the AAA website at www.adr.org

Class Action Waiver

YOU AGREE THAT THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED ON A CLASS-ACTION BASIS OR TO UTILIZE CLASS ACTION PROCEDURES. NO ARBITRATION SHALL BE JOINED WITH ANY OTHER ARBITRATION. YOU FURTHER AGREE THAT THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY OR AS A PRIVATE ATTORNEY GENERAL, PROVIDED HOWEVER THAT NOTHING HEREIN SHALL BE DEEMED TO PREVENT A PARTY FROM SEEKING PUBLIC INJUNCTIVE RELIEF IN ARBITRATION UNDER THIS AGREEMENT WHERE APPLICABLE LAW PROVIDES FOR SUCH A RIGHT.

Notwithstanding anything to the contrary herein, to the extent the Dispute arises from (a) a violation of intellectual property rights in any manner; (b) any claim related to, or arising from, allegations of theft, piracy, unauthorized use or a violation of the Computer Fraud and Abuse Act; and (c) any claim for equitable relief; then both parties agree that a party may seek injunctive remedies (or an equivalent type of urgent legal relief) in a state or federal court consistent with section entitled “Governing Law” below, and both parties consent to exclusive jurisdiction and venue in such courts. In addition to the foregoing, either party may assert an individual action in small claims court for Disputes that are within the scope of such court's jurisdiction in lieu of arbitration.

 

  1. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our Website. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination and/or accordingly may deny you access to our Services (or any part thereof). 

 

  1. Governing Law

These Terms of Service will be governed by and construed in accordance with the laws of the State of New York, without giving effect to any conflict of laws rules or provisions, the 1980 United Nations Convention on Contracts for the International Sale of Goods or other international laws.

Any action relating to the use of the Website or any transaction with AMOREPACIFIC US, Inc. must be brought in the state or federal courts located in New York, New York. You consent and submit to the personal jurisdiction of such courts for the purposes of any such action.

 

  1. Miscellaneous

Under no circumstances will we be held liable for any delay or failure in performance due in whole or in part to any acts of nature or other causes beyond our reasonable control, including without limitation acts of God, labor disruptions, acts of war, acts of terrorism (whether actual or threatened), governmental decrees or controls, insurrections, epidemics, quarantines, shortages, communication or power failures, fires, accidents, explosions, inability to procure or ship product or obtain permits and licenses, inability to procure supplies or raw materials, severe weather conditions, catastrophic events, delays due to product held by Customs for inspection.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision is deemed severable from these Terms of Service and does not affect the validity and enforceability of any remaining provisions and will be enforceable to the fullest extent permitted by applicable law.

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on the Website or in respect to the Service constitute the entire agreement between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

  1. Contact Information

Questions about these Terms of Service or any other customer service related inquiries should be sent to us at 

support@laneige.zendesk.com.

Order Issues

Confirmation emails are typically received shortly after an order is placed. If you do not receive your confirmation email right away, it may be due to your order being placed during a period of high order volume, such as an exciting new launch or promotion.
If you have not received your confirmation email within 24 hours after your order is placed, please email our Customer Team at support@laneige.zendesk.com so that we may assist you further!

Once an order has been placed, it cannot be modified. However, our representative will be more than happy to assist you with the cancellation of most orders requested. For order cancellations, please contact us at support@laneige.zendesk.com.
Note: Once an order is being prepared for shipment, we cannot cancel it.

Please allow 1-3 business days for processing of your online order. Our warehouse ships from Monday-Friday excluding holidays. For orders placed after 10 AM ET, they will typically ship the following business day, pending availability and credit card verification. Once your order is shipped, tracking information will be emailed to the email address you provided us at checkout. Actual delivery date may vary depending on the shipping method selected at checkout, delays due to third-party shipping carriers, or other conditions. For more information on an estimated delivery time based on your location, please click here.

We are unable to change your shipping address once your order has shipped. Please contact UPS and update your address on the UPS website as soon as possible. If your package returns to us due to an incorrect address, we will refund your order once it arrives at our distribution center.

Due to our warehouse's annual inventory review, order changes or cancellations will not be processed from December 21 through December 28, 2022. 

Shipping

We offer complimentary UPS ground shipping on all orders $50+. Orders below $50 will be charged $8.95 for UPS Ground Shipping. 2-day shipping is $17.95

LANEIGE currently ships to all 50 states, excluding private mailboxes (PMB), PO Boxes, APO/FPO addresses, and U.S. territories such as Puerto Rico. You may experience longer delivery times when shipping to Hawaii and Alaska.

us.laneige.com is a US-based website, and we do not offer international shipping.

Unfortunately, we do not ship to private mailboxes (PMB), PO Boxes, and APO/FPO addresses.

Please allow 2-7 business days for processing of online orders. Any orders placed after 10 AM EST will be processed starting the following business day. Once your order is shipped, tracking information will be emailed to the email address the customer provided during checkout.
*During peak holiday times, please allow an extra business day for tracking information to be transmitted and a shipment to be made. To see an estimated delivery time based on your location, please click here.

Due to our annual inventory review, our warehouse will be closed from December 21 through December 28, 2022. Warehouse operations will resume on Thursday, December 29, 2022 and order processing may take 3-5 business days to complete.

If your order is marked as delivered but you still do not have your products, a few things may have occurred:
- Your delivery person may have put your package somewhere discreet for security.
- Your delivery person marked your package as delivered 1-2 business days in advance, and the package may still be on its way– we recommend waiting 48 hours from receiving a delivery confirmation before submitting a claim.
- A neighbor, roommate, or doorman may have accepted the package for you.
If none of the above apply and you cannot find the package, please double-check your shipping address on your order confirmation to ensure that the order was shipped to the correct address.
If the package is marked as delivered and has not shown up after 3-4 business days, please reach out to UPS with the tracking number https://www.ups.com/us/en/support/file-a-claim.page or via phone number (1-888-742-5877). Let them know you did not receive your package and follow up with their recipient claim process. Once this is complete, please let us know by reaching out to support@amorepacific.zendesk.com.
For any additional questions, please reach out to our customer service team at support@laneige.zendesk.com.

We are sorry you received a damaged product. Please email customer service at support@laneige.zendesk.com, as soon as possible. Please include “damaged product” in the subject line and in the body of the email include the following details: your name, order number, name of product that arrived damaged, a description of the damage and photos.

We are sorry we left out a product from your order.
Please email customer service at support@laneige.zendesk.com, as soon as possible. Please include “missing product” in the subject line and in the body of the email include the following details: your name, order number, and the product(s) missing from your order

Returns

We are happy to accept returns of most new, unopened products and gently used products purchased from our website at us.laneige.com (“Site”) within 45 days of delivery. For orders placed between November 1 and December 25, returns must be made before January 15 of the subsequent calendar year.
New, unopened products must be returned in the condition you received it and with the original box and/or packaging, along with your order information.
Gently used and undamaged products must be at least half full when returned, and with the original box and/or packaging, along with your order information.* If the product(s) you wish you to return is/are part of a set, then all components of the set must be returned with the product(s).
• Please note that we do not accept returns of final sale items, or products that are specified as non-returnable in the product description, unless they are damaged or defective upon arrival. Only the original purchase price plus applicable taxes will be refunded. Original shipping charges cannot be refunded.
*Your order information can be found on either your original online receipt or the invoice that arrived with your package.
If your LANEIGE product is defective or was damaged during shipment, please accept our apologies and contact Customer Service immediately for a resolution.

Please take the time to carefully package your returns along with the original packaging and receipt/invoice. You are responsible for all shipping and handling charges for returned products, and to ensure that the returned products are in good condition.
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective product) so please reach out to Customer Service.

There are two options for you to ship your returns:
With a prepaid return label (preferred option):
Return labels will be provided for $5 fee and can be generated at: https://returns.narvar.com/laneige/returns. Just print your label, affix it on your return package, and drop it off at a UPS store at your convenience. The $5 price for the label will be deducted from the refund issued for the return of your new or used products.
Without a prepaid return label:
To return products without a prepaid return label, please contact Customer Service at support@laneige.zendesk.com with your order number and specify which product(s) you would like to return.
You will receive a return confirmation email from Customer Service within 5 business days if your products are eligible for return. Please print a copy of the return confirmation email, and include it in your return package along with the invoice associated with the product(s) being returned.

Finally, safely pack your item(s) and ship your return package to the following address:
AMOREPACIFIC US, Inc.
LANEIGE Online
3300 East Birch Street
Brea, CA 9282
Note: We cannot process returns without both the invoice and return confirmation email included in the return package.

Only merchandise purchased from us.laneige.com can be returned to us.laneige.com within 45 days of purchase. If the item you wish to return was not purchased through us.laneige.com, please contact the place of purchase for a resolution.

Return processing may take up to 14 business days and after the return is processed it can take up to 7-10 business days for the refund to reflect on your account. Additional delays can occur if your order invoice was not included with your return. Once your return shipment is inspected and refunded, we will send you an email confirmation.

Due to our warehouse's annual inventory review, our warehouse will not be processing returns from  from December 21 through December 28, 2022. Returns processing will resume on Thursday, December 29, 2022. We apologize in advance for any inconvenience.

Technical

We’re in the office Monday - Friday 9:00 AM - 5:00 PM EST, excluding national holidays. You can send us an email any time or reach out through the “Contact Us" page. To expedite your request, please share your order confirmation number, if available.

You can unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list!
If you change your mind later, you can still subscribe to our newsletters by signing up on our website.

Your purchase of LANEIGE products is only for your personal use. By purchasing LANEIGE products, you agree not to resell or distribute such products for any commercial purposes and agree to our Terms of Use. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.

At this time LANEIGE does not have plans to roll out distribution.

Products

Apply right before bedtime! Here’s a #SmartHydration Tip for you:
Its exclusive Moisture Wrap™ technology boasts hyaluronic acid and minerals to form a protective film over the lips to lock in moisture and active ingredients.

Use it as the last step of your nightly routine, after your favorite cream. Pairs great with our award winning Water Bank Moisture Cream. Use 2-3x a week, when your skin needs that extra drink of water!

Need to get rid of that extra (eye) baggage? Apply Eye Sleeping Mask 2-3x a week at night, or when you need some extra de-puffing action. Can be used solo or on top of your favorite eye cream.

As an enterprise seeking peaceful coexistence between nature, human beings and businesses, AMOREPACIFIC pledges elimination of unnecessary animal testing for cosmetics to respect all living creatures. We have voluntarily discontinued animal testing on cosmetic ingredients and finished goods since 2008. And as of May 1, 2013, will expand the non-animal testing policy to our suppliers. Through continuous cooperation with academia, AMOREPACIFIC will further enhance our efforts to develop alternative testing methods. *Exceptions to this principle will apply however, if animal testing is required or bound by local governments or laws.

If you have known sensitivity to certain ingredients, please carefully review the ingredient list before purchasing the product. We also recommend you speak with your healthcare provider before purchasing.

Before using any products for the first time, we always recommend that you perform a patch test on your forearm in case of any skin sensitivities.

We recommend you consult your physician before making any changes to your daily routine.

We recommend you consult your primary care physician or dermatologist in regards to your particular skin condition before making any changes to your daily routine.

We incorporate a variety of different kinds of naturally derived oils and other oil-based ingredients for their nourishing benefits in many of our products. Please reach out to us if you have specific concerns or questions about the oil content of a product, and we will be happy to assist you with further details on the particular product.

Some of our products are formulated without fragrance, and others are infused with botanical ingredients that naturally contain fragrance components. We also may add fragrance during manufacturing processes for some products to capture the essence of our plant-inspired formula. Our goal is to provide high performance skincare with a luxurious sensorial experience while delivering the best results.

We put our products through a variety of vigorous tests ranging from dermatologist to non-comedogenic tests. However, the types of tests each products goes through vary depending on the benefits and goals of each formulation. Please reach out to us on the particular product you are interested in, and we will be happy to assist you with further details.

Payments & Taxes

We accept American Express, Visa, Mastercard, Discover, PayPal, Apple Pay and Afterpay.

At the moment, LANEIGE does not offer gift cards.

Your tax rate is calculated by Avalara using your shipping address.