Shipping and Return Policy

We do not have customer phone line at this time. We are available Monday - Friday 9:00 AM - 5:00 PM EST via email or "Contact Us" page to answer any questions or concerns you may have. Someone will get back to you within 2 business days from the day of submission.

Please allow 1-2 business days for processing of online orders. Once your order is shipped, tracking information will be emailed to the email address the customer provided during checkout.
During peak holiday times, please allow an extra business day for tracking information to be transmitted and shipment to be made.

Only merchandise purchased from can be returned to within 30 days of purchase. The ­­merchandise must be in the original packaging unopened and unused for returns. If the merchandise was defective or damaged during shipment, you will receive a replacement. If a replacement is unavailable, you will receive a refund for the returned item via the original method of payment. Please note Laneige offers complimentary standard shipping with orders of $50 and above only at this time. Any shipping fees and return shi­­pping fees are at the customer's expense and are non-refundable.


How to Return

If you wish to return an item, please contact You will be provided with a return form that must be completed and RMA number to fulfill your request. Use the original packaging (if possible), include the return form and item(s) to be returned, and seal the package securely with tape. We recommend using protective packing materials to minimize any damage to the product(s). Remove any other labels from the package. For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post and retain the receipt for your records. Laneige is not responsible for return postage, the cost of insurance, or lost or undelivered items.


Send the package to the following address:
Laneige Online
1550 Magnolia Avenue
Suite 104
Corona, CA 92879

Processing time for returns is usually 7-10 business days from the time the return is received. We will refund the purchase price for the item(s) plus any tax paid, less any discounts, rebates, credits or refunds already given to you in connection with such products. The original shipping and handling charges, if any, will not be refunded. An email will be sent to confirm receipt and processing of your return or replacement request.

For any questions, please contact Business days are from Monday to Friday, excluding federal holidays within the United States.